I get the error message “Client host rejected: cannot find your reverse hostname” – what does it mean?
I am receiving the error message “Blocked GENERIC rDNS” – What does that mean?
If missing mails are not to be found in your local spam folder or in the Cleanmail Quarantine, please contact our support dept by mail (firstname.lastname@example.org).
To track missing emails or delivery issues Cleanmail requires:
- Sender mail log snippet showing failed transactions, connections, DNS and Internet routing issues, which ever may apply.
- Failed sender error message / bounced email.
- Sender, Recipient and Date of missing message.