I get the error message “Client host rejected: cannot find your reverse hostname” – what does it mean?
I am receiving the error message “Blocked GENERIC rDNS” – What does that mean?
If missing mails are not to be found in your local spam folder or in the Cleanmail Quarantine, please contact our support dept by mail (firstname.lastname@example.org).
To track missing emails or delivery issues Cleanmail requires:
- Sender mail log snippet showing failed transactions, connections, DNS and Internet routing issues, which ever may apply.
- Failed sender error message / bounced email.
- Sender, Recipient and Date of missing message.
Please note that at the current point in time, the support database is only available in german.
If you do not find the resolution for your request in the support database, please contact us.