Support

I get the error message “Client host rejected: cannot find your reverse hostname” – what does it mean?

Mehr “Client host rejected” →

I am receiving the error message “Blocked GENERIC rDNS” – What does that mean?

Mehr “Blocked GENERIC rDNS” →

If missing mails are not to be found in your local spam folder or in the Cleanmail Quarantine, please contact our support dept by mail (support@cleanmail.ch).

To track missing emails or delivery issues Cleanmail requires:

• Sender mail log snippet showing failed transactions, connections, DNS and Internet routing issues, which ever may apply.
• Failed sender error message / bounced email.
• Sender, Recipient and Date of missing message.

For technical support please contact us via support@cleanmail.ch, and via sales@cleanmail.ch for administrative questions.

Please report missed spam as .eml attachment to spam@cleanmail.ch

Please note that at the current point in time, the support database is only available in german.

If you do not find the resolution for your request in the support database, please contact us.